PENINGKATAN KINERJA SDM APARATUR MELALUI DIKLAT DAN PROMOSI JABATAN YANG BERIMPLIKASI TERHADAP PELAYANAN PUBLIK PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN MALANG

Abdul Malik

Abstract


This research is explanative causality research which aims to analyze the influence of education and training variables (Diklat) as well as promotion of position on the performance of employees that have implications for the service to the community. The study was conducted at the Investment and Integrated Service Department of Satu Pintu Malang Regency, the sampling was conducted by census, where the entire population was sampled, that is 70 respondents. Data analysis calculated by quantitative approach using inferential statistic with multiple linear regression to answer the research objective by knowing the influence between independent variable to dependent variable. The results of this study indicate that there is posistif influence and significant variables Diklat and promotion positions on employee performance, there is a positive and significant influence Training and promotion of positions to public services, and there is a significant influence also between employee performance variables to community services . This means that, the service of State Civil Servant (ASN) to the community can be improved by improving the performance of the apparatus. This performance improvement can be implemented by providing education and training as well as promotion of positions to employees who deserve to be promoted.


Keywords: HR Performance, Training, Promotion, Public service


Full Text:

Unduh

References


Anwar Prabu Mangkunegara, 2000. Manajemen Sumber Daya Manusia. Perusahaan, Cetakan Ke-2, PT. Remaja Rosda Karya, Bandung

Dessler, Garry. 2013. Manajemen Sumber Daya Manusia (Edisi Bahasa Indonesia). Jakarta.

Dwiyanto, Agus. 1995. "Penilaian Kinerja Organisasi Publik'. Seminar Kinerja Organisasi Sektor Publik, Kebijakan dan Penerapannya. Jurusan llmu Administrasi Negara, Fakultas llmu Sosial dan llmu Politik, Universitas Gadjah Mada, Yogyakarta, 20 Mei.

Hasibuan , Malayu S.P. 2002. Manajemen Sumber Daya Manusia. Bumi Aksara. Jakarta.

Mahsun, 2006, Pengukuran Kinerja Sektor Publik, BPFE, Yogyakarta.

Mangkunegara, 2009, Evaluasi Kinerja Sumber Daya Manusia, Eresco, Jakarta.

Marhis, Robert .L, dan Jhon, H. Jackson, (2011), Human Resource Management, Manajemen Sumber Daya Manusia, Edisi 10, Jakarta: Salemba Empat.

Muhammad, M. (2009). Pengukuran Kinerja Sektor Publik. Yogyakarta: BPFE Yogyakarta.

Nawawi, H., Hadari. 2010. Administrasi personel : Untuk peningkatan produktivitas kerja. Jakarta : CV Haji Mas Agung

Osborne, David and Gaebler.1992. Reinventing Government (How The Entrepreneurial Spirit is Transforming The Public Sector), Addison-Wesley Publishing company, Inc.

Pasolong. 2013.Teori Administrasi Publik. Bandung: Alfabeta

Robbins, P. Stephen, 2011, Perilaku Organisasi, Konsep, Kontroversi, Aplikasi Jilid I, PT Prehall Prenhalindo, Jakarta

Samsara, Ladiatno. 2013. Inovasi Pelayanan Paspor di Kantor Imigrasi (Studi tentang peningkatan kualitas layanan surat perjalanan Republik Indonesia di kantor Imigrasi Klas I Khusus Surabaya). Jurnal Kebijakan dan Manajemen Publik. Vol 1. No.1 pp. 6-15

Samsudin, Sadili. 2008. Manajemen Sumber Daya Manusia. Bandung: CV Pustaka Setia

Sanusi, Anwar, 2011, Metodologi Penelitian Bisnis, Jakarta : Salemba Empat

Sanusi, Anwar, 2011, Metodologi Penelitian Bisnis, Jakarta : Salemba Empat

Sugiyono. 2003. Metode Penelitian Bisnis. Cetakan Kelima : Penerbit CV Tjiptohadi Sawarjuwono dan Agustine

Priahatin Kadir. 2005. Intellectual Capital – Perlakuan,, Pengukuran dan pelaporan (Sebuah library Research ). Jurnal Akuntansi & Keuangan, 5(1), 35-57.

Uttami, NKRL, Rahyuda, IK dan Wardana, IM. (2014). Peran Citra Hotel Dan Kepuasan Pelanggan Dalam Memediasi Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pelanggan Pada Hotel Melati Di Kawasan Wisata Kuta. E- Jurnal Ekonomi dan Bisnis Universitas Udayana, 3.9 (2014) :520-532.

Veithal, R., Sagala, E.J., (2011). Manajemen Sumber Daya Manusia untuk Perusahaan, Dari Teori ke Praktik, Jakarta: PT. Raja Grafindo Persada.

Wasistiono, Sadu. 2001. Kapita Selekta Manajemen Pemerintahan Daerah. Jatinangor : Alqaprint

Wibowo, 2011, Manajemen Kinerja, Rajawali Press, Jakarta.




DOI: https://doi.org/10.32834/jgg.v14i1.4

Refbacks

  • There are currently no refbacks.


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Secretariat

Gedung Sekolah Tinggi Ilmu Administrasi LAN Jakarta

Jl. Administrasi II, Pejompongan, Jakarta Pusat 10260

Phone: (021) 532 6396

jurnalgg@stialan.ac.id

View My Stats